Privacy Policy

Travel Insurance Australia Pty Ltd collects information on behalf of our insurers  all of whom are supporters of the intent of the Australian Privacy Act 1988 as amended by the Privacy Amendment (Private Sector) 2000 (the Act).

Our aim is to provide the highest service to our customers, and to that end, we have developed the following procedures for the fair handling of personal information.

Our Privacy Policy applies to all information collected about individuals, regardless of how or from where the information is collected.

We are committed to protecting your privacy, as a result we take privacy and security matters very seriously. The details that we collect from you are collected lawfully and in accordance with Australian Privacy Act 1988 as amended by the Privacy Amendment (Private Sector) Act 2000. The details are used entirely for the creation and operation of your insurance policy.

Please note that:

Credit Card Information

As keeper of records on behalf of our insurers:

Why do we need and how do we use the information you supply?

In order for us to send you a complete set of insurance documents we require your name and address. A contact telephone number is necessary in case a situation should arise where we need to urgently contact you. As the policy application form is a legal document, providing a false address may result in the insurer rejecting any claims and retaining the policy fee.

Email address information

We also require an email address to send you confirmation of your purchase once your policy is issued. By supplying us with an email address you are permitting us to send you policy details of your purchased insurance to the address supplied.

To allow us to issue you with a valid policy we require details of your travel plans and the name of those you wish to insure.

For the travel insurance you purchase to be valid we need to know the age category of each traveller, we may also ask some medical questions in order to ensure you are eligible for the cover we offer. We will never collect sensitive information about you without your explicit consent.

  • If this information is incorrect we WILL AMEND your details immediately upon your instruction.

Because of the nature of our product and the destination of your travel, it may be necessary for your well being for us to transfer your details overseas in order to properly carry out our business. By purchasing a policy that includes the possibility of travel outside of Australia, you consent to us doing so.

If you choose to supply us your personal details:

All details will be handled in accordance with the guidelines outlined on the Privacy Commissioners website: www.privacy.gov.au

Complaints regarding the handling of your personal information

If you believe your privacy may have been prejudiced, you have the right to make a complaint about the matter.

In the first instance, it is suggested that your complaint should be addressed to us either by telephone or in writing. Please refer to our Contact Details for the current addresses and telephone numbers.

We will investigate the matters raised by you and respond directly to you.

If you are dissatisfied with our response, you should refer the matter to the Privacy Commissioner's Office in accordance with the Act.

Director,
Compliance Office of the Privacy Commissioner
GPO Box 5218
Sydney NSW 2001

Fax: 02 9284 9666
Email: privacy@privacy.gov.au

 

Our insurers' Privacy statements can be accessed  in the Policy Documents via the links below.

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